Your profile details
Your profile photo, phone number, and display name can be cleared while the account stays open. Your sign-in email cannot be removed on its own, because it is what identifies the account.
Wox — published by Wox Studio LLC
Delete your accountor your data
This page explains how to request deletion of your Wox account, how to request deletion of specific data without closing your account, what is deleted, what is kept, and for how long. It applies to the Wox mobile app for Android and iOS and to the Wox web app at app.wox.ge, which all share one account.
Option 1 — Delete your account inside the Wox app
This is the fastest route and takes under a minute.
- 1
Open Wox and sign in
Use the account you want deleted. Deletion can only be requested from a signed-in session, because we have to verify that the account is yours.
- 2
Open Settings
Tap the gear icon in the top bar of any main screen to open Settings.
- 3
Go to Security
Scroll to the Security section and tap Delete account.
- 4
Type the confirmation phrase
Enter DELETE MY ACCOUNT exactly as shown. This step exists so an account is never deleted by an accidental tap.
- 5
Confirm with your password
Enter your current password to verify your identity. If you signed in with Google or Apple and never set a password, use the request route below instead.
- 6
Deletion runs immediately
Your session ends, you are signed out on every device, and the account is closed. No further confirmation is required.
Option 2 — Request deletion without the app
Use this if you have uninstalled the app, cannot sign in, or signed up through Google or Apple and never set a password.
- 1
Open the data request form
Go to wox.ge/data-request and choose Data deletion request as the request type. You can also email [email protected] with the subject Account deletion request.
- 2
Include the email address on the account
We need the exact email address you sign in with, plus the name of your restaurant or organization if you know it, so the correct account can be located.
- 3
Confirm the verification email
We reply to the account email address to confirm the request came from you. Once you confirm, the deletion is carried out and you receive written confirmation. Requests are completed within 30 days and usually within a few business days.
Delete specific data without deleting your account
You do not have to close your account to have data removed. Submit the same request form and describe what you want deleted. These requests are handled within 30 days.
Your chat and AI history
Your team-chat messages and your AI assistant conversation history can be deleted on request. AI chat history is erased permanently rather than archived.
Uploaded documents and images
Invoices, receipts, menu photos, and other files you uploaded can be deleted individually inside the app, or in bulk on request, unless an accounting or tax rule requires the record to be kept.
Notifications and device data
Your notification history and the push tokens registered for your devices are cleared when you sign out of a device, and can also be cleared on request.
What cannot be removed on its own
Records that document a business transaction — a purchase order, a received delivery, a paid invoice, a completed sale — belong to the restaurant rather than to you personally, and cannot be deleted at an individual user's request. Ask the owner of the workspace, or delete the organization.
If you are the only owner of a restaurant workspace
An organization can never be left without an owner, so the last remaining owner cannot delete their own account on its own. You have two choices:
Hand over ownership
Promote another team member to Owner, then delete your account using the steps above.
Delete the whole organization
In Settings, choose to delete the organization and type DELETE MY ORGANIZATION. This closes the workspace, removes every location, revokes every member's access, and cancels the subscription.
What is deleted
The following is removed or irreversibly anonymised as soon as an account deletion is confirmed:
- Your name, profile photo, and email address, replaced with a non-identifying placeholder
- Your password, multi-factor settings, passkeys, and any pending verification codes
- Linked Google and Apple sign-in connections
- Push notification device tokens and your in-app notification history
- Your team-chat membership and the messages you sent
- Your AI assistant chat history, which is erased permanently rather than archived
- Your role, permissions, and access to every organization and location
The account cannot be recovered, reactivated, or signed into afterwards, and the email address is released so it can be used to open a new account later if you wish.
What is kept, and for how long
Some records survive account deletion. Each is kept for a defined reason and a defined period.
Business records of the restaurant
Purchase orders, invoices, inventory movements, sales, and reporting history belong to the restaurant that employs or contracts you, not to you personally. They stay with that organization after your account is closed, with your name replaced by a non-identifying placeholder. If you are the owner and want the whole workspace removed, delete the organization instead.
Residual personal information
Any personal information that remains after deactivation is deleted or anonymised within three months of the account being terminated. We do not keep it longer than that for our own purposes.
Records required by law
Tax, accounting, billing, fraud-prevention, and dispute records that we are legally required or permitted to keep are retained for the period the applicable law requires, which can exceed three months. This is the only category kept beyond the window above.
Encrypted backups
Deleted data can persist inside encrypted backup copies until those copies expire on their normal rotation. Backups are isolated from the live product and are never used to restore a deleted account.
Read the full policy on data retention · privacy policy
Questions about a deletion?
Wox Studio LLC handles every request. Write to us and we will respond within 30 days.
[email protected]