1. Billing and payments
Paid Wox plans are billed monthly, in advance, in Georgian lari (GEL). The amount charged is the price of the plan you chose, as shown at checkout.
Payments are processed by Bank of Georgia. You enter your card details on Bank of Georgia's secure payment page, and Bank of Georgia saves the card so that the monthly payments can be charged automatically. Wox never sees or stores your full card number.
2. Automatic monthly renewal
Your subscription renews automatically every month, on the date of your first payment, until you cancel it. Each renewal charges the price of your plan to the card saved with Bank of Georgia.
3. How to cancel
The workspace owner or an admin can cancel the subscription at any time in the Wox app, under Settings > Subscription.
- After you cancel, no further charges are made.
- Paid features stay available until the end of the period you have already paid for.
- Until that date, you can resume the subscription.
- When the paid period ends, the workspace moves to the Free plan. Your data is kept.
4. Changing your saved card
When you change the saved card, the new card is charged the current monthly fee and your paid period is extended by one month.
5. Failed payments
If a monthly payment fails, Wox tries again 1, 3 and 7 days later and keeps paid features available during that time. If all retries fail, the workspace moves to the Free plan. No data is deleted.
6. Refunds
Payments are not refunded for partial months or unused time.
We refund a charge in full in these cases:
- A duplicate charge.
- A charge made after your cancellation took effect.
- A charge caused by a technical error on Wox's side.
To request a refund, write to [email protected] within 14 days of the charge. Include your workspace name and the date of the charge.
Approved refunds go back to the original card through Bank of Georgia. When the money appears on your account depends on your bank, usually within 5 to 10 business days.
7. Price changes
We announce price changes at least 30 days in advance. A new price only applies after you confirm your card for the new amount.
8. Free plan
The Free plan is never charged.
9. Contact
For questions about billing, cancellation, or refunds, contact Wox Studio LLC:
- Legal name: Wox Studio LLC
- Tax ID: 406562223
- Address: Tashkentis St. 17, Saburtalo District, Tbilisi 0177, Georgia
- Phone: +995 577 54 33 54
- Email: [email protected]